Personal Data Policy | Hotel Altitude

Updated on 07/22/23

Data controller: THRM Group srl located Route de Neufchâteau 21 - 5561 Celles (Belgium) - VAT: BE0802.782.094, whose contact details are indicated in the contact section of the website (hereinafter the Site), hereinafter called " We "

If a Data Protection Officer (DPO) has been appointed, their contact details are on the Site.

We are committed to respecting the privacy of the people we meet in the course of our activities.

This Personal Data Privacy Policy (hereinafter the Policy) describes how we manage the Personal Data we collect both from forms, registration on the website, telephone calls , emails and other communications with you. We process your personal data in accordance with all applicable regulations concerning the protection of personal data.

By accepting this Policy, using our services, registering for one of our events or otherwise providing us with your personal data, you acknowledge and accept the terms of the Policy as well as the processing and transfers of Personal Data which will be carried out in accordance with the Policy.

The Personal Data that we collect in the context of our relationships are:

Personal information: name, address, e-mail, telephone numbers, mobile number
Information about your wishes in terms of marketing: subscription to a newsletter, a contest, acceptance to receive direct marketing,

The data we collect comes from:

Your registration with us
Data that you have knowingly communicated to us
data provided by our business partners

We use this Personal Data to:

Respond to your requests and communicate with you and others in connection with our business.
Allow you to access the information that we make available online to users of our services
To interact with you through our site.
Send you a newsletter if you subscribe to it.
Provide you with support and assistance in connection with our services
improve the quality of our services
Send you important information regarding changes to our products and services, our terms and conditions, and other administrative, technical, or business information.
Make decisions about providing services to you.
Carry out surveys, polls, market studies, satisfaction surveys.
Provide you with information about our products or other products and services offered by our partners
Enable you to actively participate in our online and offline activities, including forums, discussions, seminars, meet-ups and other events and manage the organization of these activities.
Resolve complaints
Manage the rights of access, rectification, erasure, etc. provided for by law
Comply with applicable laws and regulatory obligations

The legal bases for processing are as follows:

your consent (we remind you that at any time you have the right to withdraw your consent;
the processing is necessary for compliance with a legal obligation to which the controller is subject;
the processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party;

We do not use decision-making techniques based on automated processing which produce legal effects concerning the data subject or significantly affect him or her.

Your Personal Data may be accessible to the following organisations:

governmental or public authorities according to the applicable laws
our subcontractors, in particular our IT suppliers, within the contractual framework provided for by the regulations on the protection of personal data
our partners, vendors, marketing agencies in connection with our business activities
third parties in the context of internal reorganization, sale of goodwill, merger or acquisition

We do not transfer data outside the European Union

We take appropriate technical and organizational measures that comply with applicable privacy and data protection regulations. We have signed contracts with our subcontractors by which they guarantee that we have taken the appropriate technical and organizational security measures.

By connecting to the Site, it automatically collects the following information:

your internet browser
the information collected by the site's cookies (we will suggest that you accept these cookies on the Site by explaining their use and the data collected)

Your data is erased after the following periods:

For customers, 10 years after the last purchase under accounting regulations
For prospects and occasional contacts one year after the last message from us remained unanswered from you
For people subscribed to our newsletter, 6 months after their unsubscription request, unsubscription being immediate

If you provide us with personal data about other individuals, you agree to: (a) inform them of the contents of this Privacy Policy, and (b) obtain their consent in accordance with the terms of this Policy.

You have the right to access your data, to rectify it if necessary, to object to its use, to request its erasure, limitation or portability. If you wish to use one of these rights, please contact us at our contact address by proving your identity by means of a copy of your identity card.

You also have the right to lodge a complaint with the data protection authority

We review the rules contained in this Policy regularly and we reserve the right to make changes at any time in order to take into account changes in our activities and legal requirements. We invite you to consult our website regularly, the date of update will be In the event of a significant change, we will take the liberty of contacting you again to inform you of these changes.